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Prefer to talk? (509) 204-9599 · 515 N Neel St, Kennewick, WA 99336
Common jobs
Most of the calls we get come from houses built between 1981 and 2000, which covers the bulk of the stock across the six main areas we work in.
That era of construction means a lot of the same opener models, the same spring sizes, and the same track hardware showing up over and over - which helps us quote faster once we know the house. We work on broken torsion and extension springs, openers that grind or won't respond, tracks knocked out of alignment, cables that have frayed or snapped, rollers that have worn through their bearings, and panels dented or cracked from a backed-into door or a bad wind gust.
Kennewick sits in a cold-moderate climate band, so we also see a fair number of calls where cold mornings make steel panels and old rubber seals stiff enough that the opener strains or the door won't seat right at the bottom.
We don't do fence gates, and we don't install or service commercial dock doors - if that's what you need, we'll tell you straight instead of taking the job and guessing. For anything else involving a residential door, spring, or opener, we can usually give you a real number before we hang up, as long as we know what we're looking at.
Get in touch
Call 1-509-204-9599 and tell us what the door is doing - stuck open, stuck shut, loud bang, opener running but door not moving, that kind of detail.
The more specific you are, the more accurate the quote we can give you over the phone. Some jobs, like a snapped cable or an off-track panel, we can usually price close to exact before a truck ever leaves.
Others - anything where we can't see the spring size, the track condition, or how old the opener motor actually is - we'll give you a range and confirm the number once we're standing in front of the door.
You can also find us at 515 N Neel St, Kennewick, WA 99336. We'd rather quote you honestly over the phone and adjust in person than throw out a low number to get the job and surprise you later.
Service area
We're based in Kennewick and run most of our calls within a short drive of the shop. That includes West Pasco about 4 miles out, Riverview just north-northeast at about the same distance, Pasco around 5 miles, Finley about 7 miles, and Burbank at roughly 9 miles. We'll also take calls out to West Richland at 13 miles and Benton City at 15 miles, though those trips go on the schedule a little differently than the closer-in ones. Across this service area there are roughly 34,352 households and about 19,085 owner-occupied houses, and a good share of them were built in that same 1980s-to-90s window, which is why we see so much of the same hardware job after job. If you're outside this radius, call anyway - we'll tell you straight whether it makes sense for us to come out or not.
Our team
We're a single garage door shop, not a franchise call center passing your number to a subcontractor. When you call, you're talking to someone who knows the stock in this area - the spring sizes, the opener brands, the track widths that show up again and again in houses built in that 1981-2000 window. We don't inflate a quote to cover a guess, and we don't pad a bid to stay safe. What we can price accurately over the phone: cable snaps, roller replacement, broken springs if you can tell us the door's width and whether it's one spring or two. What we can't price without seeing it: structural damage to the frame, water or rust damage we can't assess from a description, or an opener problem where the motor itself might be the issue rather than the gears or the board. Median household income in our service area runs around $87,022, and most of the jobs we quote land in line with what that kind of neighborhood typically needs - not the cheapest fix, not the most expensive, just what the door actually requires.
Questions
For some jobs, yes - a snapped cable, a worn-out roller, or a spring replacement if you can tell us the door width and spring count. For anything involving structural damage, an opener motor we haven't seen, or water damage, we'll give you a range and confirm it in person.
Tell us the door's size, how old the opener is if you know, what exact noise or behavior it's showing, and whether the problem is sudden (snapped cable, dead opener) or gradual (grinding, sagging, misaligned track). The more specific, the tighter the number we can give before we see it.
Yes. We regularly cover West Pasco, Riverview, Pasco, Finley, and Burbank, and we'll travel out to West Richland or Benton City as well. Call and we'll tell you honestly whether your location fits our schedule that day.
Panel damage varies a lot - sometimes it's cosmetic, sometimes the frame behind it is bent too, which changes the whole job. We'd rather look at it in person than quote low and find the real problem once we're there.
Ready when you are
Kennewick Garage Door Pros repairs and installs garage doors, springs and openers in Kennewick, WA and the surrounding area.
